When you open a new hosting account with Future Shock, you will receive an email detailing all the settings required to access your email. This email also contains details and prices of the hosting account you have purchased, and Control Panel and FTP access information.

Select Accounts from the Tools menu in Outlook Express:

Select Mail from the four tabs along the top of the popup. Then click the Add button on the right and choose Mail to start the Internet Connection Wizard:

Type your name into the Internet Connection Wizard popup, then click Next. You can actually type anything you want here, it will not effect your ability to send and receive mail:

Ensure that the "I already have..." option is enabled. Type in your new email address, then click Next. This must exactly match the new email address sepecified in your account opening email (although upper and lower case is not important):

Ensure that the "My incoming mail server is a" option is set to POP3. Type in the mail server names exactly as they appear in your account opening email (they should be both the same), then click Next. These will always be "mail." followed by the domain name you have chosen for your hosting account:

Type your new email address into the "Account name" box, and your password (which will have been telephoned through to you or sent in encrypted email) into the "Password" box. Ensure "Remember password" is ticked and "Log on using Secure Password Authentication" is unticked, then click Next:

Click Finish to complete the Internet Connection Wizard. Your new email account will now be listed in the Internet Accounts popup. Select the new account and click the Properties button:

Select Servers from the five tabs along the top of the popup. Tick the "My server requires authentication" checkbox at the bottom of the popup. This will automatically be set to use the same settings as your incoming mail server (so you don't need to click the Settings button. Click OK to close the Account Properties popup, then click Close to exit the Internet Accounts popup.

We recommend that you send yourself a test email using this new account to check that you can send and receive correctly. If this fails, first return to the Email Account Properties popup and check all the settings match those specified your account opening email. If the problem persists, please contact support.